Refund policy

Last updated February 28, 2024

CUSTOM FIXTURES SOLUTIONS POLICY

Production of a custom gondola shelving, millwork, or metal fabrication order by Vanguard Store Fixutres Inc. is initiated upon receival of the initial deposit of 50% of the total value of the project. Projects valued under $10,000 are subject to full payments.

Once the deposit is collected, custom projects may not be eligible for cancellations, refunds, returns, or exchanges due to the nature of the products not being able to be resold to other customers. All decisions regarding project cancellations, refunds, returns, or exchanges are completely up to the discretion of Vanguard Store Fixtures Inc. 

ONLINE ORDERS POLICY

Cancellations & Refunds: At Vanguard Store Fixtures we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to contact@vanguardstorefixtures.com or call us at 1-888-828-1688

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  1-888-828-1688, the chat in the bottom right, or email  contact@vanguardstorefixtures.com any time. 

Cancellations of Custom Orders

Custom, made-to-order products, or large order requests cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Any outright returns will incur around a 25% restocking fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Vanguard Store Fixtures will help accommodate all customers throughout the process.

If the delivered item is defective due to a manufacturing flaw, we will pick-up the defective item and send a replacement free of charge. If the size does not perfectly fit which requires a replacement of the product, Vanguard Store Fixtures will help accommodate the customer's situations to the best of their  abilities, by replacing the product with no restocking fee while the customer pays for the shipment of the product back to the warehouse and the new product shipped to them. However, if the customer's return request is not due to a reason of a defective product or needed replacement due to size accommodation, a restocking fee of around 25% will be applied. This is due to the massive amount of logistical inconvenience caused that disrupted the daily operations of all companies involved in the sale of the product, which includes Vanguard Store Fixtures and the manufacturer of the product in question.

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-9 business days.

Order delays have proven to be unavoidable and outside of Vanguard Store Fixtures control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Vanguard Store Fixtures, you are acknowledging the following of the Exchange Agreement:

• I understand I am responsible to inspect the package upon delivery, and take pictures if there is any damage and provide it to Vanguard Store Fixtures within 24 hours of the product being delivered.
• I understand if I do not provide pictures of the damage within 24 hours, the coverage of the replacement will be VOID.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 24 hours, that is not a warranty claim.

For receiving information regarding the manufacturer's warranty of any product sold by this website, the customer must contact the brand of the bought product directly through their website. This is due to the unlimited amount of discrepancies between every product and company sold by Vanguard Store Fixtures.

For any further assistance needed, the customer may contact Vanguard Store Fixtures directly by email at contact@vanguardstorefixtures.com

Returns

The Vanguard Store Fixtures default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

If the delivered item is defective or the size does not perfectly fit which requires a replacement of the product, Vanguard Store Fixtures will help accommodate the customer's situations to their best abilities. However, if the customer's return request is not due to a reason of a defective product or needed replacement due to size accommodation, a restocking fee of around 25% will be applied. This is due to the massive amount of logistical inconvenience caused that disrupted the daily operations of all companies involved in the sale of the product, which includes Vanguard Store Fixtures and the manufacturer of the product in question.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact contact@vanguardstorefixtures.com

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact contact@vanguardstorefixtures.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.