JOIN OUR TEAM AS A LOGISTICS COORDINATOR

This is a role for committed, focused, independent, consistent, and experienced professionals. Do not apply if you're looking for a gig.

We are a B2B store buildout partner delivering complete retail store projects across Canada and the USA — one point of contact for fixtures, refrigeration, walk-ins, millwork, racking, and kitchen equipment. Every project ships freight to a customer's site on a fixed opening date, and this role owns that freight from quote to delivery.


THE ROLE

You own the freight lifecycle end to end. A shipment need comes in, you gather the full spec, pull rates in a TMS, book the load — mostly LTL — send the BOL to the supplier, schedule the pickup, track the shipment, coordinate delivery, audit the carrier invoice, and handle any claim, then log it all. Day to day, the job is steady coordination with customers and suppliers — confirming what is shipping, when it is ready, and when it needs to land.

Much of the work is orchestration. A single store order often pulls product from several different suppliers, and all of it has to arrive at one location at the same time. You plan and sequence those pickups so the loads converge on the customer's delivery date — matching ready dates, pickup windows, and transit times across multiple suppliers and carriers at once. Getting that timing right, repeatedly, is the core of the role.

For US-bound loads you handle cross-border documentation — commercial invoices, broker coordination, and the customs paperwork that keeps freight from sitting at the border.

The boundaries are clean. You do not set customer pricing and you do not do the accounting — the estimating and accounting team owns markup and invoicing. You own the movement and the cost accuracy. Three rules define the job: nothing ships before payment clears (unless the customer has an account with net terms), every BOL comes back signed the same day as pickup, and every carrier invoice gets audited against the booked rate.

This is pure freight movement — no warehousing, no inventory management, no fulfillment.

This is a full-time role. Carriers, suppliers, customers, and the customs broker are reached during North American business hours, so 9:00 to 5:00 Eastern Time availability, Monday through Friday, is a hard requirement — not a preference.


WHO WE ARE LOOKING FOR

The one trait that separates a strong coordinator from an average one is relentless follow-through. The person who chases the signed BOL the same afternoon, reads every line of a carrier invoice, and never lets a shipment drift. In freight, a loose end becomes a claim — so the job is closing loops before they cost money.

Precision under detail load is table stakes — dimensions, weights, freight class, and accessorials have to be right the first time, because a wrong spec is a wrong quote or a failed delivery. On top of that we need calm coordination when several shipments, suppliers, and carriers are all moving toward the same delivery date — no drama, no dropped threads.

This is a long-term, full-time seat. We are looking for someone reliable, mature, and committed — not someone fitting this between other gigs.

Warehouse, inventory, fulfillment-only, or parcel-only backgrounds without real commercial freight coordination experience will not be considered.


REQUIREMENTS

1. Three or more years coordinating commercial freight in USA or Canada — primarily LTL — including booking loads, managing BOLs, and dealing with carriers directly. Warehouse, inventory, or parcel-only experience without freight coordination will not be considered.

2. Hands-on experience with a TMS or freight booking platform (Freightcom, project44, FreightPOP, MercuryGate, Descartes, or similar) for rate shopping, booking, and tracking.

3. Cross-border US and Canada freight experience, including commercial invoices, customs broker coordination, and Importer of Record basics. (optional)

4. Carrier-invoice auditing and claims handling — disputing reweighs and reclassifications, and filing damage or shortage claims with proper evidence.

5. Comfortable owning a structured workflow inside coordination tools — a TMS, a project tracker such as Asana, shared inboxes, and spreadsheets — without being chased on status.

6. Strong spoken and written English. You will be on the phone every day with carriers, suppliers, customers, and a customs broker, so clear, confident phone communication is essential — alongside professional written English for BOLs, quotes, and email coordination.

7. Full-time availability on a 9:00 to 5:00 Eastern Time schedule, Monday through Friday. This is a must, not a preference.

Experience coordinating freight for store fixtures, building materials, foodservice, or commercial equipment is a strong advantage.


HIRING PROCESS

1. Application review — applications without a clear, specific summary of freight coordination experience will not advance.

2. A 15-minute interview, booked online. Concrete answers about real shipments — the lanes, the problems, and how you closed them — work best. May be followed by a second longer interview if needed.

3. Offer to the candidate who passes — a full-time position paid semi-monthly, on the 1st and 16th of each month, in exchange for 9:00 to 5:00 Eastern Time availability, Monday through Friday.


TO APPLY

Submit your application through the form here:

form.fillout.com/t/jWyt41vac6us